Refund and Warranty Policy
At Appleberry, we are committed to providing quality products and exceptional customer service. Please review our refund and warranty policy below:
Accessories
- All accessories come with a 3-month warranty.
- A valid proof of purchase (original receipt) is required for any warranty claims.
- Warranty coverage excludes items with physical damage or liquid damage.
Second-Hand Devices
- Second-hand devices are covered by a 6-month warranty.
- A valid proof of purchase is required to process any claims.
- The warranty does not cover devices with physical damage or liquid damage after purchase.
Power Surge Warranty Clause
- Products are covered under warranty for power surges, provided they were used with an accredited surge protection plug.
- Claims will be accepted only if the customer can provide proof of using a surge protection device that meets relevant safety and accreditation standards.
- Damage caused by power surges without the proper use of an accredited surge protection plug will not be covered.
Refunds and Exchanges
- Refunds or exchanges are only available for items covered under the warranty terms listed above.
- Items must be returned in their original condition and packaging, where applicable.
- Refund requests outside the warranty period or for items damaged through misuse or negligence will not be accepted.
For assistance with returns, exchanges, or warranty claims, please contact our support team via admin@appleberrycc.co.za. We are dedicated to making your experience with Appleberry as smooth and satisfactory as possible.